I can’t connect my Supernote to Wi-Fi. What should I do?

  Quick response  

If your Supernote cannot connect to Wi-Fi, the issue is usually related to network selection, system version, or a temporary system state.

• Most Wi-Fi issues are resolved by checking settings or restarting the device.
• Keeping the system up to date is important for network compatibility.
• Follow the steps below in order, without skipping any.

Important to know (before troubleshooting)

Public or restricted Wi-Fi networks may not be supported
An outdated system version can cause connection issues
Restarting the device does not delete any data

Step 1 – Check the Wi-Fi network

First, make sure you are selecting the correct network.

1. Swipe down from the top of the screen.
2. Tap Settings.
3. Select Wi-Fi.
4. Confirm that the correct Wi-Fi network is selected.
5. Re-enter the Wi-Fi password if necessary.

Step 2 – Restart the device

A restart can clear temporary network issues.

• Go to Settings > System > Restart, or
• Press and hold the power button for about 8 seconds.

After restarting, try connecting to Wi-Fi again.

Step 3 – Check for system updates

Updating the system may fix known Wi-Fi issues.

1. Go to Settings.
2. Select System.
3. Tap Check for updates.
4. Install any available updates.

Step 4 – Manual firmware update (if Wi-Fi update is not possible)

If you cannot update the system directly because Wi-Fi is not working:

• Download the correct firmware for your device from the official Supernote website.
• Connect your Supernote to a computer using a USB-C cable.
• Follow the official instructions to copy the firmware to the correct folder.
• Restart the device to complete the update.

What is NORMAL (and not a bug)

• Wi-Fi not connecting on some public or enterprise networks
• A short delay before the Wi-Fi status updates
• Needing to reconnect after a system update or restart

ℹ️ These behaviours are normal and network-dependent.

When should you contact support?

Only contact customer support if:

1. the device cannot connect to any Wi-Fi network
2. Wi-Fi remains unavailable after system updates
3. manual firmware update does not resolve the issue
4. the Supernote is new or was received recently

Remember to specify:

• your device model (A5 X / A6 X / A6 X2 Nomad)
• your system version (if available)
• the type of Wi-Fi network used (home, office, public)
• what steps you have already tried