How can I change my personal information ?

  Quick response  

You can update your personal information directly from your Supernote Europe website account.

• Personal details can be edited from your account settings.
• Changes apply only to your website account.
• Cloud account information is managed separately.

Important to know

Changes made in your website account do not affect your Supernote Cloud account
Billing information on existing invoices cannot always be changed
Some information is locked for legal reasons

How to update your Supernote Europe website account information

1. Log in to your Supernote Europe account.
2. Go to My Account.
3. Select Account details or Addresses.
4. Update your personal information.
5. Save your changes.

What information can be changed

• Name
• Email address
• Shipping address
• Billing address (for future orders)

What cannot be changed

• Information on already issued invoices
• VAT details linked to completed orders
• Cloud account personal information

What is NORMAL

• Updating personal details before placing a new order
• Having different information for website and cloud accounts
• Limited changes due to legal or VAT requirements

When should you contact support?

Contact Supernote Europe support if:

1. you cannot update your information in your account
2. your account details are locked or incorrect
3. you need clarification about invoice-related information

Remember:

• changes apply to future orders only
• website and cloud accounts are managed separately