How do I use a promo code ?

  Quick response  

You can apply a promo code during checkout, before completing your payment.

• Promo codes must be entered before payment.
• Only one promo code can be used per order.
• Promo codes cannot be applied after the order is placed.

Important to know (before using a promo code)

Promo codes are case-sensitive
They must be applied before payment confirmation
Expired or invalid codes will not work

Step 1 – Add products to your cart

Add the desired products to your cart and proceed to checkout.

Step 2 – Enter the promo code at checkout

During checkout:

• Locate the field labeled “Promo code” or “Discount code”.
• Enter your code exactly as provided.
• Click “Apply”.

The discount will be applied immediately if the code is valid.

Step 3 – Complete your order

Once the promo code is applied, complete your payment.

Common reasons a promo code does not work

• The code has expired.
• The code is not valid for your products.
• The code is limited to specific countries or customers.
• The code was entered incorrectly.
• Another promo code is already applied.

What is NORMAL

• Promo codes not working after expiration
• Discounts applying only to eligible products
• Promo codes not being retroactively applied

When should you contact support?

Contact Supernote Europe support if:

1. a valid promo code does not apply correctly
2. you receive an error message during checkout
3. you are unsure whether a code is eligible

Remember to specify:

• the promo code used
• the products in your cart
• any error message displayed