How do I return my Supernote ?

  Quick response  

To return a product purchased from Supernote Europe, you must submit a return request using the dedicated form on our support platform.

• Returns are not accepted without prior approval.
• The return request form is mandatory.
• Do not ship any product before receiving confirmation.

Important to know (before returning a product)

Supernote Europe manages all returns for European customers
All returns must be requested through the official support platform
Unapproved returns may be refused or delayed

Step 1 – Submit a return request

Please submit your return request using the dedicated return form available on our support platform.

Select the appropriate category and complete all required fields.

Step 2 – Complete the return form carefully

Make sure to provide accurate information:

• order number (Supernote Europe)
• email address used at checkout
• reason for the return
• photos or videos if requested

Incomplete or incorrect submissions may delay processing.

Step 3 – Wait for return approval

After submitting the form, our team will review your request.

• If approved, you will receive detailed return instructions.
• Shipping details will be provided by Supernote Europe.
• Do not send anything before receiving confirmation.

Step 4 – Ship the product (after approval only)

Once approved:

• Pack the product carefully, preferably in its original packaging.
• Include all accessories.
• Follow the provided return instructions exactly.

What is NOT allowed

• Sending a return without using the support platform form
• Shipping a product without approval
• Returning incomplete or damaged items

When should you contact support?

Contact Supernote Europe support if:

1. you wish to initiate a return
2. you are unsure which form to use
3. you did not receive a response after submitting the request

Remember to include:

• your order number
• the email address used at checkout
• a clear explanation of your request