How can I get my Supernote repaired ?

  Quick response  

All repair requests must go through Supernote Europe support before sending your device.

• Do not send your device without prior approval.
• The repair process depends on warranty status.
• Support will guide you step by step.

Important to know

Unannounced returns cannot be processed
Each repair requires a validated support request
Warranty status is checked before repair

Step 1 – Contact Supernote Europe support

Before any repair, you must contact our support team.

• Explain the issue clearly.
• Describe when and how the problem occurs.
• Attach photos or videos if possible.

Step 2 – Warranty verification

Our team will check whether your device is under warranty.

• Purchase date will be verified.
• Warranty coverage will be confirmed.
• You will be informed of the next steps.

Step 3 – Receive repair instructions

If a repair is approved, you will receive detailed instructions.

• Return address and procedure
• Packaging instructions
• Shipping method to use

Do not ship the device before receiving these instructions.

During the repair process

• Repair time may vary depending on the issue.
• You may be contacted for additional information.
• You will be informed once the repair is completed.

What is NORMAL

• Being asked for photos or videos
• Waiting for warranty verification
• Repair times varying depending on the issue

When should you contact support?

Contact Supernote Europe support if:

1. your device is malfunctioning or damaged
2. you are unsure whether your issue is covered by warranty
3. you need repair instructions

Remember to specify:

• your order number
• your Supernote model
• a detailed description of the issue