I’m not receiving Supernote emails

  Quick response  

Most missing emails are caused by spam filtering, an incorrect email address, or using the wrong account type.

• Emails may be filtered into spam or junk folders.
• Website account emails and Cloud account emails are sent separately.
• Some email providers may delay delivery.

Important to know

Supernote Europe website emails are sent to the address used at checkout or account creation
Supernote Cloud emails are linked to your Cloud account
Emails can take several minutes to arrive

Step 1 – Check your spam and junk folders

• Check your spam or junk mail folder.
• Search for “Supernote” in your inbox.
• Check all folders (Promotions, Updates, etc.).

Step 2 – Make sure you are checking the correct email address

Confirm that you are checking the email address used for your account.

• The email entered during checkout
• The email used when creating your website account
• Make sure there are no typos

Step 3 – Check which type of email you are expecting

• Order or invoice emails: sent by Supernote Europe (website account)
• Password reset emails: sent after requesting a reset
• Cloud-related emails: linked to your Supernote Cloud account

Step 4 – Add Supernote to your safe senders list

To prevent future issues:

• Add Supernote to your email contacts.
• Mark previous emails as “Not spam”.
• Whitelist the Supernote domain in your email settings.

What is NORMAL

• Emails arriving a few minutes later
• Emails being filtered as spam
• Different emails for website and cloud accounts

When should you contact support?

Contact Supernote Europe support if:

1. you did not receive an order or invoice email
2. you cannot receive password reset emails
3. you are sure the email address is correct

Remember to specify:

• the email address used
• the type of email you are missing
• when you expected to receive it