What does the Supernote warranty cover ?

Quick answer

The Supernote Europe warranty covers any hardware defect resulting from manufacturing or material faults. It applies to all devices purchased on supernote.eu under normal use for 2 years from the delivery date. Accessories such as styluses, cables, and folios are covered for 6 months.

Important
This warranty applies only to purchases made directly from Supernote Europe.
Keep your invoice and serial number to facilitate warranty verification.

Detailed solution

The Supernote Europe warranty covers hardware issues caused by manufacturing defects or component failures that occur during normal use.

Covered under warranty:

• Screen defects (e.g. unresponsive areas, permanent lines, or ghosting unrelated to software).
• Internal electronic faults (motherboard, storage, or connectivity module).
• Battery performance issues not related to misuse or wear (abnormal swelling or failure before 500 cycles).
• Stylus malfunctions due to manufacturing faults (e.g. tip mechanism, nib alignment).

Not covered by the warranty:

• Damage caused by drops, impacts, bending, or pressure on the screen.
• Liquid damage or exposure to humidity.
• Cosmetic wear such as scratches or minor marks that do not affect use.
• Third-party accessories, modifications, or unauthorised repairs.

Tip
If your device stops working correctly but shows no physical damage, it may still be covered under warranty.
Contact Supernote Europe support with detailed photos or a short video for assessment.

Warranty process step by step

1. Verify your purchase source: warranty applies only to orders placed on supernote.eu.
2. Check your delivery date: coverage lasts 2 years for devices, 6 months for accessories.
3. Gather documentation: invoice, order number, device serial number.
4. Describe the issue clearly: include when it started and what actions were taken.
5. Attach visual proof: high-quality photos or a short video.

Once the claim is validated, you’ll receive a return label or instructions to send your device to our European service centre. Most warranty repairs are completed within 5–10 business days after reception.

Example
If your A5 X device delivered on 12 February 2024 develops a screen fault in December 2025,
it is still covered under the 2-year Supernote Europe warranty.

When to contact support

Contact Supernote Europe support via the integrated contact form if:

• You notice a hardware issue during the 2-year warranty period.
• Your stylus, cable, or folio fails within 6 months of delivery.
• You received a defective product upon delivery (DOA).
• You are uncertain whether your issue qualifies for warranty repair.

Include in your message:

• Your order number and delivery date.
• Device model (A5 X / A6 X) and, if relevant, accessory model.
• Clear photos or a short video of the issue.
• Description of any troubleshooting already performed.

Reminder
Each warranty claim is individually reviewed by the Supernote Europe support team.
Providing detailed information helps speed up the resolution process.