What is the Supernote warranty period ?

Quick answer

All Supernote devices purchased from Supernote Europe come with a 2-year statutory warranty. This warranty covers manufacturing or material defects under normal conditions of use. Accessories such as the stylus, case and cable are covered by a 6-month warranty.

Important : 
Your 2-year warranty begins on the delivery date indicated on your invoice or order confirmation.
Keep your invoice and serial number; they are required for any warranty claims.

Detailed solution

The Supernote Europe warranty covers any defect that prevents the device from functioning as intended due to a defect in materials or workmanship.

The warranty covers:

• Failures of internal components (screen, motherboard, storage, battery performance decline within normal limits).
• Malfunctions due to factory assembly defects or quality defects.
• Accessories only if the problem results from a manufacturing defect.

The warranty does not cover:

• Damage caused by accidents, drops, pressure, liquids or improper storage.
• Scratches, discolouration or normal wear and tear that does not affect functionality.
• Loss or theft of the device or its accessories.
• Repairs, modifications or use of non-original parts carried out by third parties.

Tip: 
If you are unsure whether your issue will be covered, contact Supernote Europe support and attach photos and a short video. Each request is reviewed individually.

How to check your warranty status

1. Find your purchase invoice or confirmation email from supernote.eu.
2. Check the delivery date — this is the start date of your warranty.
3. Please indicate whether the problem occurred within 24 months (device) or 6 months (accessories).
4. Prepare photos or a short video clearly showing the defect.
5. Contact the support team via the portal form, indicating your order number, model and description.

Example:
Your A5 X delivered on 10 January 2024 is covered by warranty until 10 January 2026.
The warranty for the stylus and case expires on 10 July 2024.

Management of replacements or repairs

• If a defect is confirmed, you will receive a prepaid return label or detailed instructions.
• Inspection normally takes 5 to 10 working days after receipt of the product.
• Repaired or replaced items are covered by the remaining warranty period or 90 days (whichever is longer).

If a replacement product is provided, your warranty remains valid from the original date of purchase.

When to contact support

Contact Supernote Europe support via the integrated contact form if:

• Your device has a hardware defect less than 24 months after delivery.
• Your stylus or accessory breaks within 6 months.
• You received a defective product upon delivery (DOA).
• You are unsure whether your situation is covered by the warranty.

Please include in your application:

• Your order number and delivery date.
• The model of the device (A5 X / A6 X) and details of any accessories, if applicable.
• A brief and clear description of the problem, accompanied by photos or a video.
• Confirmation that you made your purchase directly on supernote.eu.

Reminder:
Each warranty claim is handled individually by our European after-sales team.
Please provide all the details requested in order to speed up the processing of your claim.