My Supernote is out of warranty. What should I do ?

  Quick response  

If your Supernote is out of warranty, you can still contact Supernote Europe support to explore available solutions.

• Out-of-warranty does not automatically mean the device cannot be repaired.
• Repair options depend on the issue and model.
• Costs may apply.

Important to know

Repairs outside warranty are not free
Availability depends on parts and device condition
Support approval is required before any repair

Step 1 – Contact Supernote Europe support

You must contact support before sending your device.

• Describe the issue in detail.
• Provide photos or videos if possible.
• Indicate that the device is out of warranty.

Step 2 – Evaluation of repair options

Our team will evaluate whether a repair is possible.

• Technical feasibility will be assessed.
• You may receive a cost estimate.
• You can decide whether to proceed.

Possible outcomes

• Paid repair (if available)
• Replacement solution (if applicable)
• No repair possible (parts unavailable or damage too severe)

What is NORMAL

• Being offered a paid repair
• Receiving a repair estimate
• Deciding not to proceed after evaluation

When should you contact support?

Contact Supernote Europe support if:

1. your device is out of warranty and malfunctioning
2. you want to know if a repair is possible
3. you need an estimate before deciding

Remember to specify:

• your Supernote model
• the purchase date (if known)
• a detailed description of the issue