Can I modify or cancel my order?

  Quick response  

You may be able to modify or cancel your order only if it has not yet been shipped.

• Once the order is shipped, it can no longer be modified or cancelled.
• Orders are processed quickly after confirmation.
• Contact support as soon as possible if you need a change.

Important to know (before requesting a change)

Order preparation starts shortly after confirmation
Shipping confirmation means the order has left the warehouse
Once shipped, changes are no longer possible

Step 1 – Check your order status

Before contacting support, check whether your order has already shipped.

• Look for a shipping confirmation email.
• If you received a DHL tracking number, the order has already shipped.
• If you only received an order confirmation, the order may still be modifiable.

Step 2 – If the order has NOT shipped yet

You may request one of the following:

• order cancellation
• shipping address correction
• item removal (if applicable)

Contact customer support immediately and clearly state your request.

Step 3 – If the order has already shipped

Once shipped, orders cannot be modified or cancelled.

• You must wait for the delivery.
• If needed, you may request a return after receiving the order.

Please refer to the article: How do I return my Supernote?

What is NOT possible

• Changing items after shipment
• Cancelling an order that has already shipped
• Changing the delivery address once DHL has taken over the parcel

When should you contact support?

Contact customer support only if:

1. you need to cancel or modify an order that has not yet shipped
2. you made a mistake in the shipping address and the order is still processing
3. you are unsure whether the order has shipped

Remember to specify:

• your order number
• the email address used at checkout
• the exact change requested (cancel, address correction, etc.)