Can I change my billing information ?

  Quick response  

Billing information cannot usually be changed after an order has been placed.

• Invoices are generated automatically based on checkout details.
• Some minor corrections may be possible in limited cases.
• Requests must be reviewed by Supernote Europe.

Important to know (before placing an order)

Billing information is used to generate your invoice
Invoices must comply with accounting and VAT regulations
Not all changes are legally possible after purchase

What can be changed (in limited cases)

The following information may be corrected if requested quickly:

• spelling mistakes in name or company name
• minor address formatting errors

What cannot be changed

• adding or changing a VAT number after checkout
• changing customer type (individual to company or vice versa)
• changing the billing country
• reissuing an invoice with different legal details

What to do if you made a mistake

If you notice an error:

• Contact Supernote Europe support as soon as possible.
• Explain exactly what needs to be corrected.
• Do not place a new order.

What is NORMAL

• Invoices matching checkout information exactly
• Limited ability to modify billing details
• VAT-related restrictions on changes

When should you contact support?

Contact Supernote Europe support if:

1. you noticed a billing error immediately after ordering
2. you are unsure whether a correction is possible
3. you need clarification about invoice details

Remember to specify:

• your order number
• the incorrect information
• the correct information