What is the return policy ?

  Quick response  

If you return a product purchased from Supernote Europe within 14 days of receipt and in its original condition, you are eligible for a full refund.

• The product must be unused and in original condition.
• Original packaging must be included.
• Return shipping costs are the customer’s responsibility.

Important to know (before requesting a return)

The 14-day return period starts from the delivery date
Returns must be approved before shipping
Returned items are inspected upon arrival

Return eligibility conditions

To qualify for a full refund, the returned item must be:

• returned within 14 days of receipt
• unused and not worn
• in original condition
• returned with original packaging and accessories

Refund method

Refunds are issued using the original payment method.

• No alternative refund methods are offered.
• Processing time depends on your payment provider.

Return shipping costs

Return shipping costs are not covered by Supernote Europe.

• You are responsible for return shipping fees.
• We recommend using a tracked shipping method.

What is NOT eligible for a full refund

• items returned after the 14-day period
• products showing signs of use
• missing accessories or packaging
• unauthorized or unapproved returns

What is NORMAL

• inspection before refund approval
• refund processed after return validation
• bank processing time after refund is issued

When should you contact support?

Contact Supernote Europe support if:

1. you are unsure whether your order qualifies for a return
2. you need help initiating a return request
3. you have questions about return conditions

Remember to specify:

• your order number
• your delivery date
• the product you wish to return