Do I have to pay the return shipping costs ?

  Quick response  

Yes. Return shipping costs are your responsibility.

• You may choose the carrier of your choice.
• The parcel remains your responsibility until it is received by Supernote Europe.
• We strongly recommend using a tracked shipping service.

Important to know (before shipping your return)

Return shipping costs are not covered by Supernote Europe
The customer is responsible for the parcel until delivery
Proof of shipment is required in case of loss or dispute

Choosing a return carrier

You are free to choose any carrier.

• Select a service that provides a tracking number.
• Keep your proof of shipment.
• Monitor the tracking until delivery is confirmed.

Responsibility during return shipping

The returned parcel remains under your responsibility until received by our warehouse.

• Loss or damage during transport is the sender’s responsibility.
• Without proof of shipment, we cannot investigate missing returns.

Returns from Norway or Switzerland

If you are returning a product from Norway or Switzerland:

• Clearly declare the parcel as “returned goods” to customs.
• This helps avoid unnecessary customs charges or delays.

Insurance recommendation

We strongly recommend purchasing shipping insurance.

• Insurance protects you against loss or physical damage.
• This is especially important for high-value items.

What is NORMAL

• Paying return shipping costs yourself
• Using a carrier of your choice
• Being responsible for the parcel until delivery

When should you contact support?

Contact Supernote Europe support if:

1. you are unsure how to declare your return to customs
2. your return parcel appears lost despite tracking
3. you need confirmation that your return was received

Remember to keep:

• your shipping receipt
• your tracking number
• any insurance documentation