When will I be refunded ?

  Quick response  

Your refund will be processed after your returned item has been received and inspected by Supernote Europe.

• All returned items are checked upon arrival.
• Refunds are issued only after validation.
• Items must meet return conditions to qualify for a full refund.

Important to know (before requesting a refund)

Refunds are not issued automatically when the parcel is shipped
Inspection is mandatory before approval
Products must be returned unused and in original condition

Step 1 – Return reception

Once your return arrives at our facility, it enters the inspection process.

• The return must match the approved return request.
• All items and accessories must be included.
• Original packaging must be provided.

Step 2 – Inspection and validation

To qualify for a full refund, the product must be:

• unused and not worn
• in its original condition
• returned with original packaging

Once the inspection is validated, the refund process is initiated.

Step 3 – Refund processing

After validation, Supernote Europe will issue a full refund.

• The refund is made using the original payment method.
• Processing time depends on your bank or payment provider.
• You may see the refund appear a few days after confirmation.

What may delay or reduce a refund

• product shows signs of use
• missing accessories or packaging
• return does not match the approved request

What is NORMAL

• waiting for inspection before refund
• refund appearing a few days after approval
• bank processing time after refund is issued

When should you contact support?

Contact Supernote Europe support only if:

1. your return was delivered but not acknowledged after a reasonable time
2. you received confirmation of approval but no refund after several business days
3. you have questions about refund eligibility

Remember to specify:

• your order number
• the return reference (if provided)
• the date the return was delivered