Will VAT or customs duties be refunded if I return an item ?

  Quick response  

Supernote Europe refunds only the amount paid on our website. VAT and customs duties charged by your country cannot be refunded.

• Only the product price paid to Supernote Europe is refundable.
• VAT and customs duties are collected by local authorities.
• These charges are outside of our control.

Important to know (before returning an item)

Supernote Europe cannot refund taxes collected by third parties
Customs duties and VAT depend on local regulations
Only the website purchase amount is eligible for refund

What is refunded by Supernote Europe

After return approval and inspection, we refund:

• the product price paid on our website
• according to the original payment method

What is NOT refunded

The following charges cannot be refunded:

• VAT charged by your country
• customs or import duties
• customs handling or clearance fees
• return shipping costs

Why VAT and customs duties are not refundable

These charges are imposed by local authorities, not by Supernote Europe.

• They are paid directly to customs or the carrier.
• They are governed by national regulations.
• Supernote Europe does not receive these amounts.

What is NORMAL

• Receiving a refund excluding VAT and customs duties
• Seeing customs charges remain non-refundable
• Customs fees differing from country to country

When should you contact support?

Contact Supernote Europe support if:

1. you have questions about your refund amount
2. you are unsure which charges were refunded
3. you need clarification before returning an item

Remember to specify:

• your order number
• your country of delivery
• any customs or carrier invoice received