What are the delivery times ?

  Quick response  

Delivery times depend on your destination and customs processing. All Supernote orders are shipped with DHL.

• Processing time and shipping time are two separate steps.
• Tracking becomes available once the parcel leaves the warehouse.
• Customs clearance may add additional time depending on the country.

Important to know (before checking delivery time)

Order processing starts after payment confirmation
Delivery time starts once the parcel is shipped
Customs procedures are outside of Supernote’s control

Step 1 – Order processing time

After placing your order, it must be prepared before shipment.

• Order processing usually takes a few business days.
• During peak periods, processing may take slightly longer.
• You will receive a shipping confirmation email once the order is dispatched.

Step 2 – DHL shipping time (after dispatch)

Estimated DHL delivery times:

• Europe: usually 3–7 business days
• North America: usually 5–10 business days
• Asia-Pacific: usually 5–10 business days
• Other regions: delivery time may vary depending on destination

These estimates start from the shipping date, not the order date.

Step 3 – Customs clearance (if applicable)

For international shipments, customs clearance may be required.

• Customs processing time varies by country.
• DHL may contact you directly if additional information is required.
• Customs delays can extend delivery time beyond initial estimates.

Step 4 – Track your DHL shipment

Once shipped, you can track your parcel on the DHL website:

 Track my DHL shipment 

What is NORMAL (and not a delay)

• Tracking shows no updates for 24–48 hours after shipment
• Delivery time increases due to customs processing
• Slight delays during holidays or peak shipping periods

These situations are normal for international DHL deliveries.

When should you contact support?

Contact customer support only if:

1. your order has not shipped after an unusually long processing time
2. DHL tracking shows no movement for several business days without explanation
3. the parcel appears stuck or returned to sender

Remember to specify:

• your order number
• your destination country
• your DHL tracking number
• the current tracking status