How can I obtain a VAT invoice ?

  Quick response  

A VAT invoice is issued automatically using the billing information provided at checkout.

• Invoices include VAT details when applicable.
• No separate request is required in most cases.
• Correct billing information is essential.

Important to know (before ordering)

VAT invoices are generated based on checkout information
Billing details cannot always be changed after the order is placed
VAT rules depend on your country and customer status

Step 1 – Enter correct billing information at checkout

To receive a valid VAT invoice, make sure to:

• enter your full company name (if applicable)
• provide a valid VAT number
• use the correct billing address
• verify all details before completing the order

Step 2 – Receive your VAT invoice

Your VAT invoice is sent by email and a paper copy is included in the parcel.

• The invoice reflects the information entered at checkout.
• VAT is applied according to applicable regulations.

If your VAT invoice is incorrect or missing information

If you notice an issue with your VAT invoice:

• Do not place a new order.
• Contact Supernote Europe support.
• Explain what needs to be corrected.

What can be corrected

• company name (in some cases)
• billing address (if allowed)

What CANNOT be corrected

• adding a VAT number after the order is completed
• changing customer type (individual / company)

What is NORMAL

• VAT being included or excluded depending on country
• Invoices reflecting checkout information exactly
• VAT rules differing across EU countries

When should you contact support?

Contact Supernote Europe support if:

1. you did not receive your VAT invoice
2. your invoice contains incorrect billing details
3. you have questions about VAT application

Remember to specify:

• your order number
• your company name
• your VAT number
• the issue with the invoice