My payment was declined. What should I do ?

  Quick response  

If your payment was declined, it is usually due to a bank or authorization issue, not a problem with our website.

• Most payment refusals are temporary.
• Your bank or payment provider is often the cause.
• The order is not created if the payment fails.

Important to know (before retrying payment)

A declined payment does not mean you were charged
Funds are not captured if the payment fails
Multiple failed attempts may temporarily block your card

Step 1 – Check your payment details

Make sure that:

• your card number, expiry date, and CVV are correct
• the billing address matches your bank records
• your card is still valid

Step 2 – Check with your bank or payment provider

Many payments are declined for security reasons.

• Your bank may block online or international payments.
• 3D Secure or additional verification may be required.
• Daily or transaction limits may have been reached.

Step 3 – Try an alternative payment method

If the issue persists, try:

• another credit or debit card
• PayPal
• Apple Pay (on compatible devices)
• Klarna (if available in your country)

Step 4 – Avoid repeated failed attempts

Do not retry the same payment multiple times in a row.

• This may trigger a temporary block by your bank.
• Wait a few minutes before trying again.

What is NORMAL

• A payment being declined for security reasons
• Being asked to confirm the payment by your bank
• A temporary block after several failed attempts

When should you contact support?

Contact Supernote Europe support only if:

1. your payment is declined with multiple payment methods
2. you receive an error message on our website
3. you are unsure whether your payment was charged

Remember to specify:

• the payment method used
• your country
• any error message displayed