I did not receive my invoice

  Quick response  

Your invoice is sent by email and a paper copy is also included inside the parcel.

• The invoice is sent automatically after your order is processed.
• A printed invoice is included with your shipment.
• In most cases, no action is required.

Important to know (before contacting support)

Invoices are sent automatically by email
A physical copy is included in the package
The email may arrive before or after delivery

Step 1 – Check your email inbox

Please check carefully:

• your inbox
• your spam or junk folder
• the email address used at checkout

Step 2 – Check your parcel

A printed invoice is included inside the parcel.

• Check all documents inside the box.
• The invoice may be folded with the packing slip.

Step 3 – If you still cannot find your invoice

If you cannot find your invoice after checking both email and parcel:

• Contact Supernote Europe support.
• We can resend your invoice by email.

What is NORMAL

• The invoice email going to spam
• Receiving the paper invoice inside the parcel
• Receiving the invoice email slightly later

When should you contact support?

Contact Supernote Europe support if:

1. you did not receive the invoice by email
2. the invoice is missing from the parcel
3. you need another copy of your invoice

Remember to specify:

• your order number
• the email address used at checkout