When will I be charged for my order ?

  Quick response  

You are charged at the time you place your order and the payment is successfully confirmed.

• Payment is required to validate your order.
• Orders are processed only after payment confirmation.
• The charge date may vary slightly depending on the payment method.

Important to know (before ordering)

An order is created only after successful payment
No charge is made if the payment fails
Payment timing may differ depending on the provider

Credit card payments

For card payments (Visa, Mastercard, American Express):

• The amount is authorized immediately.
• The charge is usually captured right away.
• In some cases, it may appear as a pending transaction.

PayPal, Apple Pay, and Klarna

For alternative payment methods:

• Payment is confirmed during checkout.
• The charge follows the rules of the selected provider.
• Any payment schedule is managed directly by the provider.

Bank transfer (exceptional cases)

If payment by bank transfer is exceptionally approved:

• The order is processed only after funds are received.
• This may take several business days.
• Shipping starts after payment confirmation.

What is NORMAL

• Seeing a pending charge on your bank statement
• Payment confirmation before order processing
• Different charge timing depending on payment method

When should you contact support?

Contact Supernote Europe support if:

1. you see a charge but did not receive an order confirmation
2. your payment appears duplicated
3. you are unsure whether your payment was successful

Remember to specify:

• your order number (if available)
• the payment method used
• the date and amount charged